+91 - 9823462302 ·
Objectives
To face challenges to keep adding values to
myself, and simultaneously contribute to the growth and success of organization
and society.
Profile
§ Over 5 +
years’ experience in IT including 3 years’ experience in MS Systems Center
Configuration Manager.
§ In-house
experience in design and installation of production and development environment
of SCCM 2007 and 2012
§ In-depth
knowledge of SCCM client installation, software distribution, and other SCCM
issues.
§ Proficient
in providing user support and training.
§ Windows
7 Deployment and OSD
§ An
excellent communicator for Knowledge Transfer and Training
§ Design
and Installation of SCCM 2012
Education
Pursuing BSc.-IT 2012 at SMU
Experience
Mphasis, an HP Company
| Magarpatta City, Pune
Sr. Infrastructure
Engineer (10th November, 2008
– Till Date)
v
System Center Configuration Manager 2007
and 2012:
Duration: 24 months
Technology:
System Center Configuration Manager 2007, 2012
Role:
Consultation and support
v Medium Environment - Level 2 support
§ 16000+ Users
§ SCCM Site Review and Health Checks
§ Management of a complex SCCM 2007 and 2012
environment
§ Daily SMS Reporting
§ Implemented Software Update Services and
testing devices and developed methods
§ Environment consists of over 38 SCCM Site
servers in a global WAN.
§ Perform product assessments and make
recommendation(s).
§ Application Management with SCCM 2012
§ Experience on migration of SCCM 2007 to 2012
§ PowerShell reporting and basic Administration
activities for SCCM 2012
§ Exploring Mobile Device Management
§ Currently in process of SCCM 2012 R2 upgrade
to Cumulative Update 1
v Small Environment - Level 2 support
§ 10000 + Users
§ Worked on advanced troubleshooting, query
creation, and detailed documentation.
§ Implemented System center Update Publisher,
for patch distribution of third-party application
§ Responsible for site health, application
packages and upgrades
§ Part of the packaging team where we have
packaged third party and in-house applications for distribution
§ Customized Web reporting
§ Prepared documentation and imparted training
to system admins on use of new systems.
§ Trained local administrators in the use of
SCCM 2007 and 2012
v Service Desk Support
Duration: 25 months
Technology: Incident Management, Deployment, Blackberry,
Networking
Role: Analyst
Responsibilities:
·
RDM
Queue Management:
§ Incident Management
§ SLA and CI maintenance
§ Remedy reporting
§ Customization and creation of Excel and
Remedy macros
·
RDM
Mentoring:
§ Worked as a Mentor for critical and complex
assignments (Software installs, Hardware diagnostics, networking, etc.)
§ Escalation tracking and process improvement.
§ Participating in Client Tec forums and implementation
·
RDM
Analyst:
§ Software Deployment (Notification Server 6.5)
and manual installs
§ Backup Solution software’s: Altiris Recovery
agent and Symantec Backup Exec.
§ Technology: VPN, Wireless and Blackberry.
§ Software’s: Microsoft Office 2007, Symantec
Endpoint Protection, Adobe Products, etc.
- Operating
Systems : Windows XP, 7 , 8.
- Servers:
Windows Server 2003, 2008 R2 and 2012 R2
- Database:
MS SQL Server 2008 R2 and 2012 R2
- Production
Tools: SCCM 2007 and 2012 R2
- Scripting:
SQL, PowerShell
Personal History
- DOB : 10th August, 1988
- Nationality: Indian
- Hobbies: Reading, Movies, Music
-
Mayur
Sharma
